Cancellation & Refunds

Draft for review. Facility-specific rules are confirmed on each written quote.

The short version

• Asking for a quote is free and does not commit you.
• The change and cancellation rules for your booking are written on your quote before you confirm.
• At this stage you pay the facility at your visit, so cancelling before the visit normally costs nothing.

Changing your booking

Tell your coordinator as early as possible. We will offer new dates, subject to availability at the facility.

Cancelling

Message your coordinator or reply to your quote. Some services — for example endoscopy that requires preparation, or appointments reserved specially for you — may have a cancellation deadline; if so, it is stated on your quote.

Deposits and prepayments

We do not take online payments at this stage. If a facility requires a deposit or prepayment for a particular service, the amount, deadline and refund rules will be written on your quote before you agree.

If a test cannot go ahead

If a doctor decides on the day that a test is not suitable for you, you will not be charged for that test. Any change to the price is explained to you first.

Complaints

If something does not go as agreed, tell your coordinator. We aim to acknowledge complaints within one working day.