Frequently asked questions

No test is added without your written consent. If a doctor recommends something extra on the day, you see the reason and the price first and decide whether to go ahead.

Yes. The change and cancellation rules for your booking are written on your quote before you confirm. See our Cancellation & Refunds page for the general policy.

Send us the short quote form or a message. A coordinator replies with questions and a written plan and quote; nothing is booked until you confirm.

You receive a written, all-in quote for your plan before you book. We are confirming standard prices with each facility and will publish them on each service page as soon as they are final.

We reply to enquiries in English and Chinese. Language support on the day depends on the facility and date, so we confirm it in writing with your quote.

Possibly. Direct billing depends on your insurer, plan, facility and service, so we check it case by case. Send us your insurer's name; until direct billing is confirmed, plan to pay and claim reimbursement.

You pay the facility according to your written quote. Accepted methods — such as international cards, Alipay or WeChat Pay linked to a foreign card, or cash — are confirmed in your quote.

Your coordinator sends directions from your crossing point or airport with your booking. We are measuring travel times from Futian Port, Lok Ma Chau, Shenzhen Bay Port and Bao'an Airport and will publish them on the Locations page.

Chinese citizens resident in Hong Kong use their Mainland Travel Permit (Home Return Permit). Other Hong Kong residents should check the entry rules for their passport. Bring the same document to register at the facility.

It depends on your passport. China has expanded visa-free entry for many countries, but the rules change, so check the National Immigration Administration and your nearest Chinese embassy. We can confirm your appointment in writing for your travel plans.

To make sure the test is suitable and safe for you and that you prepare correctly. The review is about planning your visit; it is not a remote diagnosis.

Often yes — after sedation you may need an adult to accompany you home. We confirm the rule for your booking in writing before you confirm.

A doctor explains your results, and your coordinator follows up with reminders and helps arrange any next steps, whether with us or with your own doctor at home.

We confirm how you receive your images (for example on disc or digitally) with your quote, so you can share them with your own doctor.

We are confirming which reports are available in English or Traditional Chinese for each service. Your quote states the report language before you book, and a doctor explains the results to you either way.

It depends on the tests. Your quote lists when each result is expected and how it is delivered; some results are ready the same day and others, such as biopsies, take longer.

Yes, on the same day or on different days. Tell us both in your request and we quote them together.

No. Herbal medicine or other products are optional, and you see the price before you decide.

A TCM practitioner asks about your health and lifestyle and examines you in person, typically including your pulse and tongue, then gives you written advice. Your coordinator can help explain anything unclear.

No. We do not provide emergency care. In mainland China call 120; in Hong Kong call 999.

No. We do not provide remote diagnosis or online prescriptions. A doctor may review information you choose to share to plan your visit, but diagnosis happens in person.

Not at this stage. We focus on checkups, imaging, endoscopy, specialist consultations and TCM. If a test finds something that needs treatment, we help you plan the next step.

No. Yunshan Medical is the international patient service of Yunshan Medical Group, a Shenzhen healthcare group founded in 2015. Your care is delivered within the group and its TCM clinic.

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